Construction Project Manager

Há 3 dias


Lisboa, Lisboa, Portugal KREST REAL ESTATE INVESTMENTS Tempo inteiro

About Krest Real Estate Investments

Krest Real Estate Investments is a family-owned business that prioritizes creating inclusive communities. We strive to promote economic wellbeing and advance sustainable building practices. Our diverse portfolio includes logistics, offices, business parks, retail, residential living, and hospitality.

As the Construction After-Sales Manager, you will join our growing technical department. Your key role will be ensuring client satisfaction by overseeing post-construction developments. You will lead the after-sales team, working closely with contractors and suppliers to resolve issues efficiently within contractual frameworks.

You will maintain accurate records of defect reports, provide timely responses, and implement corrective measures effectively. Reporting to the Technical Director, you will receive support on complex challenges from the Legal Advisor.

In this position, you will serve as a knowledge keeper for Krest, producing and updating our 'Lessons Learned' log. You will also provide input on technical solutions for future projects. Your focus will be on programme efficiency, risk management, budget oversight, and client satisfaction.

Key Responsibilities:
  • Lead day-to-day operations of the After-Sales Department
  • Communicate effectively with the internal team, contractors, and end-clients
  • Manage teams of technicians and contractors to coordinate repairs
  • Work closely with contractors and source external expertise when necessary
  • Maintain detailed records of customer feedback, defect reports, and resolution timelines
  • Support the sales department by providing clarifications and agreeing on intervention timelines
  • Escalate complex cases in a timely manner, ensuring adequate responses and resolutions
  • Advise on technical solutions for future projects to prevent recurring issues
  • Contribute to developing the After-Sales process by proposing automation tools to streamline communication
  • Develop strategies to meet Krest's ESG KPIs


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