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Consumer Interaction Expert

1 semana atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro
Why Join Us?

We care about our talents and continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.

Job Responsibilities
  • Respond to customer inquiries via various channels in a timely and accurate manner.
  • Identify customer needs and offer solutions, providing guidance on product features via phone, email, chat, and social media platforms.
  • Document internal databases with information about consumers' requests, sharing feature requests and effective workarounds with relevant stakeholders.
Key Qualifications
  1. Fluent spoken and written knowledge in Spanish.
  2. Ability to adapt tone of voice to different brands and written channels.
  3. Advanced spoken and written knowledge in English.
  4. Experience as a customer support specialist or similar CS role.
  5. Customer management orientation.
  6. Familiarity with the industry is a plus.
  7. Understanding of CRM systems.
  8. Excellent communication and problem-solving skills.
  9. Multi-tasking abilities.
  10. Attention to details.