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Senior IT Technical Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Decskill Tempo inteiro

Company Overview

Decskill is a leading IT consulting company founded in 2014, renowned for its exceptional team of professionals. Our mission is to deliver value through knowledge and talent by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated experts across three core areas, Decskill operates globally.

Job Description

We are seeking an IT Helpdesk Senior Technician to join our project in Carcavelos. The ideal candidate will act as the escalation point for Level 1 and Level 2 support teams, providing advanced troubleshooting and resolution for complex IT issues. Key responsibilities include:

  • Diagnosing and resolving hardware malfunctions, software conflicts, and network-related problems across diverse systems and devices.
  • Ensuring rapid response to incidents and service requests, minimizing downtime and disruptions.
  • Conducting routine maintenance of systems, including updates, patches, and backups, to ensure compliance with organizational standards.
  • Providing hands-on support to end users, resolving technical issues, and offering guidance on IT tools and resources.

Required Skills and Qualifications

To excel in this role, you will require:

  • At least 5 years of professional experience in IT support roles, with a minimum of 2 years in a senior-level or advanced technician capacity.
  • Deep knowledge of operating systems, including Windows (10, 11, and Server versions) and macOS (latest versions).
  • Strong understanding of networking concepts, including LAN/WAN configurations, DHCP, DNS, VPNs, VLANs, firewall management, and wireless network setups.
  • Proficiency with enterprise-level ITSM platforms and remote support tools.

Benefits

We offer a competitive package that includes flexible working hours, opportunities for growth and development, and a dynamic work environment.