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Senior Quality Control Analyst
1 semana atrás
GrabJobs is a rapidly expanding global organization with an irreproachable reputation. We are committed to delivering exceptional customer experiences through our innovative solutions and dedicated teams.
Job Description
The Senior Quality Control Analyst will be responsible for ensuring that our Customer Service teams meet the highest standards of quality. This involves analyzing performance data, identifying areas for improvement, and developing strategies to enhance customer experience.
Key Responsibilities:
- Monitor customer interactions to ensure compliance with quality standards.
- Develop and maintain reports and dashboards to track key performance indicators (KPIs).
- Collaborate with the Training team to design and implement quality monitoring forms, samples, and training programs.
Requirements:
- Fluency in Dutch (C2 level or native speaker)
- B2 level of English
- Availability to work in shifts and weekends
- Excellent communication and interpersonal skills
- Ability to learn quickly and adapt to new processes and concepts
Benefits:
We offer a competitive salary, relocation allowance, professional development opportunities, and a clear career path.
