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Felps Lisboa is seeking a highly skilled Fiber Optic Network Support Engineer to join our team. As a key member of our support squad, you will be responsible for ensuring the smooth operation of our clients' fiber optic networks.
About the RoleThis is an exciting opportunity to work with a leading company in the field of telecommunications, supporting our clients in delivering exceptional network services.
You will work directly with our clients, providing expert-level support and guidance on fiber optic network management, troubleshooting, and maintenance.
Responsibilities- Monitor and manage incidents in fiber optic networks, coordinating with the team responsible for incident management.
- Provide technical and operational support to the maintenance team in case of technical blockages and assist the NOC team in resolving incidents.
- Analyze incidents before they occur to determine the need for intervention.
- Degree in Engineering and significant experience in a technical environment.
- Strong knowledge of fiber optic infrastructure and languages (French fluent).
- Ability to analyze and make quick decisions, excellent communication and teamwork skills.
