Multilingual Customer Care Professional
Há 4 dias
Role Overview
We are looking for a Multilingual Customer Care Professional to join our team in Lisbon. As a key member of our support team, you will play a vital role in providing exceptional customer experiences to German-speaking clients, utilizing your native language and excellent communication skills.
Responsibilities
- Respond to customer inquiries and concerns via phone and email, providing solutions and assistance when needed.
- Assist with orders, deliveries, payments, and returns, ensuring a seamless customer experience.
- Offer product recommendations and advice, providing customers with the best possible solutions.
- Collaborate with colleagues to achieve sales targets and enhance customer satisfaction.
Requirements
- Proficient in German and fluent in English (both written and spoken).
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Bonus: Experience in a telephone customer service or call center environment.
Benefits
- Competitive salary plus bonus.
- Private health insurance.
- Relocation package for those moving from abroad, covering airport pick-up, registration assistance, and more.
- Free Portuguese language courses.
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