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Localization Program Manager

2 semanas atrás

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About the Job

As a Localization Program Manager at Amazon, you will be responsible for creating plans and offers for customer localization teams. You will analyze reports of localization data to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity.

Key Responsibilities

  • Create and define use cases for automation features, conduct testing
  • Create roadmaps, coordinate peers on specific goals, update leadership with regular reports
  • Maintain functionalities of cross-team processes, such as rules and algorithms to randomize quality checks
  • Manage and drive improvement of TER-based metrics, manage and drive improvement of customer-facing quotation workflows
  • Develop customer-based project plans and workflows; manage time, budget, resources and quality control
  • Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments
  • Set up projects in proprietary CAT tool, resolve CAT-tool related client and vendor issues and address knowledge gaps
  • Collaborate with relevant stakeholders to resolve questions or conflicts related to terminology, language quality and workflow
  • Identify, communicate, and proactively mitigate project risks
  • Conduct post-mortem meetings and document project learnings
  • Write, edit, review and maintain localization process document

A Day in the Life