Technical Solutions Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

**Join Our Dynamic Team**

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We are looking for a motivated Technical Support Specialist to join our dynamic team. In this role, you will provide B2B support to a diverse range of customers, from independent blog owners to large enterprises.

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**Key Responsibilities**

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  • Engage with customers to understand and resolve their technical challenges.
  • Provide clear and effective communication through our ticket system.
  • Collaborate with colleagues on complex issues and solutions.
  • Document issues and solutions clearly and effectively.

**Requirements**

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  • Experience in a customer-facing role with a strong understanding of customer needs.
  • Proficiency in HTML, JavaScript, and CSS, with debugging skills using Chrome DevTools.
  • Familiarity with Google Tag Manager or similar platforms is a plus.
  • Knowledge of CMS platforms like Duda, Shopify, WordPress, or Magento is an advantage.
  • Strong communication skills in English, capable of explaining technical issues at an appropriate level.
  • Good time management and organizational skills.
  • Ability to work in a hybrid or remote environment.


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