Senior Service Delivery Manager

Há 1 mês


Braga, Braga, Portugal Eurotux Tempo inteiro

Service Quality: Our ideal candidate will be responsible for ensuring operational excellence and the quality of services provided by Eurotux. This involves having a detailed understanding of the services offered and client contracts, as well as implementing and following processes to ensure effective service delivery. Monitoring quality metrics and resolving blockages and issues is also a key aspect of this role.

Team Coordination: The successful candidate will manage team allocation and priorities, ensuring continuous value addition. This includes approving holidays and managing absences without disrupting the workflow, as well as motivating and supporting the team, recognising efforts and resolving conflicts.

Candidate Profile: A Bachelor's degree in Computer Engineering, Computer Networks, or a related field is required. Experience in service management and team leadership is also essential. The ability to maintain effective processes and drive continuous improvement is critical, as is proficiency in English. Adaptability, proactivity, and dynamism are also essential, as is excellent communication and interpersonal skills. A strong desire to learn and take on new challenges is also a must.

What we offer: Wage conditions according to qualifications and experience shown; integration in a dynamic and attractive project; good career prospects with opportunities for personal and professional development. If you meet the requirements mentioned and your professional projects are ambitious, take a look at our proposal and analyze the possibility of joining a company that has strong growth goals.



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