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Portfolio Growth Manager

1 semana atrás

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

We are seeking a skilled Subscription Retention Expert to join our dynamic team. As a key member, you will manage the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value.

Key Responsibilities
  1. Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
  2. Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
  3. Develop negotiation strategies to maximize contract value while strengthening customer relationships.
  4. Collaborate across multiple teams to ensure smooth renewal execution.
  5. Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.