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Resort Operations Director

1 semana atrás


Faro, Portugal Little Kitchen Help Ltd Tempo inteiro

We are seeking a highly experienced leader to oversee the operations of a 100+ room resort in Albufeira, Portugal. The ideal candidate will have a strong background in managing resorts or hotels with similar capacity and a proven track record in delivering exceptional guest experiences.

About Us

Little Kitchen Help Ltd is committed to providing an outstanding service to our guests. Our goal is to exceed expectations and create memorable experiences.

About the Role
  • Key Responsibilities:
  • Oversee all day-to-day operations, ensuring smooth and efficient functioning across all departments including Front Office, F&B, Housekeeping, and Maintenance.
  • Develop and implement strategies to maximize revenue, control costs, and maintain high-profit margins.
  • Lead, motivate, and manage a diverse team, ensuring staff are well-trained, engaged, and focused on guest satisfaction.
  • Ensure exceptional guest experiences by maintaining high service standards and responding to guest feedback effectively.
  • Manage budgeting, forecasting, and financial reporting while ensuring strong cost control measures.
  • Collaborate with marketing teams to drive bookings, enhance the resort's profile, and attract both local and international guests.
  • Ensure compliance with health and safety regulations, licensing requirements, and local laws.
About You
  • Requirements:
  • Proven experience as a General Manager in a resort or hotel with at least 100 rooms.
  • Strong leadership skills with a hands-on approach to managing operations.
  • Experience in driving revenue growth, implementing marketing strategies, and improving guest satisfaction scores.
  • Strong financial acumen with experience in budgeting, cost control, and P&L management.
  • Excellent communication skills and the ability to build strong relationships with staff, guests, and stakeholders.
  • Fluency in English is essential; Portuguese language skills would be an advantage.