Digital Infrastructure Crisis Manager

Há 6 dias


Aveiro, Aveiro, Portugal Segula Technologies Group Tempo inteiro

Company Overview

At Segula Technologies Group, we're a leading company in the industry with a strong presence in sectors like automobile, railway, energy, and aerospace. We're looking for talented individuals to join our team.

We've experienced rapid growth in recent years, expanding to over 30 countries with more than 15,000 employees. Our specialists in engineering design, modelling, and simulation work closely with customers across the product life cycle.

We value an inclusive and respectful environment where everyone has equal opportunities to develop their potential.

Salary

The estimated annual salary for this position is around $80,000-$110,000 based on national averages in the United States.

Job Description

This role involves working as part of a technical team to ensure the rapid and effective resolution of major incidents in complex infrastructure environments. You'll be responsible for global coordination, analysis of service collisions, and monitoring the execution of changes until their closure.

You will also manage and maintain the core infrastructure that underpins production services.

Required Skills and Qualifications

  • Assisting in the management of IT incidents to minimize disruption to services and restore normal operations as quickly as possible.
  • Receiving and documenting incident reports, prioritizing, and categorizing incidents according to severity and impact.
  • Communicating with stakeholders and end-users regarding incident status and resolution, documenting incident response procedures and best practices.
  • Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher-level support, analyzing trends within incident data, uncovering root causes, and acting upon these.
  • Organizing and chairing Post-Incident Reviews (PIRs) with a focus on 'lessons learned.'
  • Ensuring toolsets are updated regularly and accurately.
  • Participating in post-incident reviews to identify root causes and prevent recurrence.
  • Delivering high-quality presentations (verbal/written) on timelines, causes, and resolutions.
  • Contributing to the continuous improvement of incident management processes.
  • Performing tasks to set up, operate, monitor, troubleshoot, and execute preventive maintenance on the entire platform in accordance with established procedures and guidelines.

Benefits

  • A unique opportunity to work in an international team.
  • All your information will be kept confidential according to EEO guidelines.


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