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German Speaking Customer Service Representative

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Job Description

We are seeking a highly motivated and customer-focused German Speaking Customer Service Representative to join our team in Porto, Portugal.

Key Responsibilities:
  • Customer Support: Assist customers via phone, email, and live chat, addressing their inquiries and providing effective solutions in a timely manner.
  • Web Services Expertise: Develop a strong understanding of the company's web services, offering accurate, clear, and helpful information to customers.
  • Problem-Solving: Troubleshoot customer issues and deliver personalized solutions that meet their needs.
  • Communication: Communicate professionally, empathetically, and clearly with customers, ensuring satisfaction at every touchpoint.
Requirements:
  • Language Skills: Fluent in German and at least intermediate English (B2). You should be able to effectively communicate in both languages.
  • Experience: Prior experience in customer service is advantageous but not required. A positive attitude and willingness to learn are highly valued.