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Credit Control Associate

Há 7 dias


Braga, Braga, Portugal Nestlé SA Tempo inteiro

We are seeking a seasoned Cash Collection Specialist - Finnish Speaker to lead our cash management efforts. In this role, you will be responsible for managing due and overdue balances on customer accounts and maximizing on-time payment for all customers.

About the Position:

  • You will develop and implement strategies to manage customer/account queries and ensure sales ledger balances are clean on customer account;
  • You will successfully manage due and overdue balances on customer account, maximizing On Time Payment for all customers;
  • You will notify markets of uncollectable debt risks & mitigate where possible;
  • You will oversee collection activities based on Market Collection Strategy;
  • You will respond to incoming collection concerns from the customer and internal stakeholders;
  • You will focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts;
  • You will analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);
  • You will participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
  • You will execute identified business and internal controls of Collections processes;
  • You will review and propose updates, through company, to the Standard Routines due to legal or process changes.

What We Offer:

  • Career growth opportunities within Nestlé;
  • A dynamic and inclusive work environment;
  • Competitive salary and benefits package;
  • Opportunities for professional development and training;
  • A chance to work with a global leader in the food and beverage industry.

About NBS:

Nestlé Business Services (NBS) is a leading provider of business services to Nestlé. We offer a range of services including supply chain, financial, human resources, digital and social media services.