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Spanish or Catalan Customer Support Specialist
3 semanas atrás
Job Description
We are seeking a highly skilled Financial Support Representative to provide expert support on payment transactions, security procedures, and account management.
Responsibilities
- Assist Spanish or Catalan-speaking customers via phone, email, and chat.
- Provide expert support on payment transactions, security procedures, and account management.
- Troubleshoot technical issues and escalate complex cases when necessary.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with internal teams to enhance customer experience and service efficiency.
Mandatory Requirements
- C2 Spanish or Catalan speaker + C1 English proficiency (language levels are mandatory).
- EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
- Customer support experience in a call center is a must.
