Global ITSM Process Strategist

Há 6 dias


Braga, Braga, Portugal Continental Tempo inteiro

About This Opportunity

We are seeking an experienced IT Service Management Process Lead to join our team at Continental.

In this role, you will be responsible for developing and implementing the process strategy and roadmap for our IT Service Management (ITSM) processes in a global environment.

Your Key Responsibilities

  • Develop and implement process strategy and roadmap;
  • Create and maintain process documentation;
  • Build and track governance and process KPIs;
  • Manage internal and external service providers;
  • Implement global process implementation projects;
  • Foster continuous improvement of process training.

Requirements

University degree in Business Informatics, Computer Science or an Engineering field;

+3 years of experience in the development, implementation and control of IT service management processes in a global environment;

ITIL Foundation certification; ITILV3 Expert certification (desirable);

Excellent customer service and communication skills;

Proficient English language skills (verbal and written);

Ability to contribute to international teams and successfully complete international projects;

Strategic and tactical skills (developing and improving a service strategy);

Ability to promote the topic of IT service management and to present project results, processes and concepts at all management levels in a way that is appropriate for the target group;

Experience in project management;

Willingness to travel (up to 15%).

What We Offer

Integration in a challenging and international work environment;

Flexible working model;

Agile and collaborative working style;

Continuous opportunities for the promotion of talent and training;

Individual development planning based on your personal needs and targets;

An international team across multiple locations in a globally active organization.



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