Optiply Onboarding Specialist

3 semanas atrás

Évora, Portugal Optiply Tempo inteiro
About Optiply

We are a rapidly expanding tech company that operates at the intersection of SaaS, AI, and E-commerce. Our innovative software supports hundreds of businesses in optimizing their operations, reducing waste, and driving efficiency. With Optiply, our clients can predict sales and determine exactly what to buy and when.

Job Overview

As an Onboarding Specialist, you will be the primary contact for new clients, ensuring a seamless and successful onboarding experience. You will work closely with our clients to guide them through the setup process, assist with technical configurations, and ensure they are fully equipped to use our software efficiently. Your adaptability, customer-facing skills, and technical expertise will be key to your success in driving customer satisfaction and smooth onboarding processes.

Key Responsibilities
  • Manage and optimize onboarding KPIs such as time-to-launch, customer satisfaction, and onboarding completion rates.
  • Guide new clients through the onboarding process via live chat and phone.
  • Collaborate with engineering teams to address technical setup and integration needs.
  • Identify common challenges during onboarding and suggest improvements to the process.
  • Create and maintain onboarding materials and documentation to assist clients in becoming proficient users of our platform.
Requirements
  • 2-5 years of experience in a customer-facing role, preferably in onboarding or customer success.
  • Tech-savvy with a basic understanding of APIs, JavaScript, Python, and/or SQL.
  • Strong problem-solving skills and a proactive mindset.
  • Excellent verbal and written communication in English.
  • Ability to thrive in a fast-paced, evolving environment.
What We Offer
  • Competitive salary
  • Health Insurance
  • €250/year for training
  • Possibility of hybrid work after the first 6 months;
  • Flexible Schedule;
  • Proactive Career Management;
  • Up to 1 month of work from anywhere
  • Annual gathering;
  • Thematic days (Dinner/Karts/Boat trip etc)
  • Friday Drink;
Are You the Right Fit?

If you're adaptable, tech-savvy, and ready to take on new challenges, we'd love to hear from you

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