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Global Customer Care Professional

1 semana atrás

Lisboa, Lisboa, Portugal Convergys Tempo inteiro

We're seeking a highly skilled Customer Service Representative in Lisbon, Portugal (On-Site) to join our team. As a key member of our team, you'll play a critical role in ensuring performance goals are met across all operations and providing exceptional customer satisfaction.

About This Position

In this role, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. You'll be responsible for responding to inbound customer requests, documenting relevant case information, and collaborating with other technicians to resolve or properly close help tickets.

Your Key Responsibilities:

  • Respond to inbound customer requests, documenting relevant case information.
  • Provide exceptional customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.
  • Collaborate with other technicians to resolve or properly close help tickets.

Requirements

  • A high level of Dutch (written and oral) and fluent in English (B2).
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users.
  • Demonstrate patience when communicating and solving issues.
  • Stay up-to-date with the latest IT and tech-related trends.
  • Be a strong team player.