
Quality Assurance Specialist
Há 6 dias
Company Overview
We are Recruitment Direct, a leading recruitment agency in Lisbon, Portugal. Our mission is to provide exceptional staffing solutions to clients across various industries.
Job Description
As a Quality Assurance Analyst (Rater), you will play a critical role in reviewing and rating content online for our client's call centre. Your primary responsibility will be to act as a Subject Matter Expert (SME) for quality guidelines and thoroughly evaluate various forms of content, including audio, video, text, and images.
Roles and Responsibilities
- Serve as a Subject Matter Expert (SME) for quality guidelines.
- Evaluate and rate various content types, including audio, video, text, and photos.
- Provide ratings with written rationales for individual judgments and decisions, adhering to the provided task guidelines.
- Participate in calibration sessions with the team and stakeholders, following instructions from the team lead.
- Conduct peer audits as part of the process model and assist in training as needed.
- Collaborate with team members to share best practices.
- Manage multiple assignments simultaneously with minimal guidance or assistance from senior or peer team members.
- Assist the team lead/manager in the interview process for future hires.
- Ensure adherence to all KPI-related tasks to avoid business impact.
- Work on multiple customer projects concurrently, meeting customer requirements.
Requirements & Qualifications
- English C1 level proficiency.
- University degree preferred.
- Willingness to work in flexible shift timings.
- Comfortable with Google Suite, especially Google Sheets.
- Detail-oriented, rigorous, analytical.
- Excellent verbal and writing skills.
Benefits
- Competitive salary: €1600 per month + meal allowance.
- One-way flight ticket paid for candidates outside of Portugal (EU citizenship or Portuguese residency required).
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