Workplace Solutions Architect
3 semanas atrás
As a key member of the Corporate Workplace and Collaboration team at SGS, you will play a crucial role in defining and evolving the global modern workplace for our employees.
You will serve as the team expert in Microsoft and Google Workspace suite, collaborating closely with IT specialists to evaluate, design, and implement collaboration solutions that meet business needs and leverage the latest features and technologies.
Key responsibilities include:
- Acting as the subject matter expert for Google Workspace and Microsoft 365, assisting with integrations and technical assessments for implementations and migrations.
- Designing and delivering complex collaboration solutions, leading work-streams on transformational programs while ensuring adherence to corporate standards.
- Supporting the Merge and Acquisitions team on integration strategy.
- Serving as Tier 3 support and escalation contact for advanced troubleshooting and investigation of complex incidents for the Operations Center based in Manila.
- Executing non-standard service requests and complex operational tasks as needed.
- Documenting best practices, knowledge bases, and operations manuals for operational teams.
- Working with external service providers such as Microsoft, Google, and Accenture.
- Maintaining up-to-date knowledge of relevant technologies.
Qualifications:
- A strong background in IT with specific expertise in collaboration tools and workplace technologies.
- A degree in computer science or a related field. Exceptional candidates without a degree will be considered.
- Microsoft Certifications are an advantage.
- Fluent in English.
Experience:
- At least 3 years of technical experience with Google Workspace solutions.
- Experience with Microsoft 365 in a multinational company.
- Knowledge of Google Voice and Teams telephony.
- Experience in data migrations between M365 and Google Workspace using tools like BitTitan and ShareGate.
- Familiarity with Microsoft Active Directory, Entra, and basic Azure services.
- Advanced PowerShell scripting and knowledge of Microsoft Graph.
Skills:
- Strong project coordination and escalation management skills.
- Proficiency in working with ITSM tools such as ServiceNow.
- Ability to coach, influence stakeholders, and deliver presentations.
- Strong technical writing skills.
Key Competencies:
- Responsible and responsive; open-minded, flexible, and support-minded.
- Stress-resistant, tenacious, and quality-driven.
- Collaborative and enjoys sharing knowledge with others.
- Motivated to learn and take initiative.
Relationships:
- Work closely with other Workplace team members, the Security Team, and Global Operations teams.
- Regularly collaborate with IT Production team members to identify areas for improvement.
- Coordinate with Microsoft account teams and external service providers.
- Engage with the IT Demand Management team to address assigned IT demands.
- Maintain regular contact with key stakeholders, including country IT teams.
- Participate in global projects as a project member when required.
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