Business Solutions Expert

Há 6 dias


Lisboa, Lisboa, Portugal TUI Tempo inteiro

About The Role

We are seeking a skilled Business Analyst to join our cross-functional team at TUI. As a Business Analyst, you will play a key part in delivering Flight Fulfillment Services from conception to operation.

You will collaborate with other business analysts, architects, data analysts, business product owners, software developers, technology leads, and UX/UI designers to clearly define, document, and communicate requirements that will enable the implementation of new changes and enhancements to our digital platforms in an agile manner.

Key responsibilities include evaluating solution options, consulting with stakeholders, defining and articulating business needs, and designing and delivering technical solutions that add value across TUI global platforms and services.

About You

  • You have professional experience in a comparable position.
  • You possess strong analytical skills and commercial acumen, with the ability to understand complex problems and communicate findings to technical and non-technical stakeholders.
  • You have a collaborative approach, able to balance the needs of multiple stakeholders and facilitate agreement across multiple markets in a global structure.
  • You are proficient in using requirements elicitation methods, including business process modeling, UML, test/use cases, and prototyping.
  • You have very good communication techniques, including workshop facilitation, documentation analysis, interviewing, and brainstorming.
  • You have experience creating, analyzing, and validating detailed functional specifications and elements of systems design.
  • You have demonstrable experience of creating user stories, epics, and acceptance criteria/scenarios.
  • You have gained experience working for a GDS, airline, or travel company and have a deep understanding of airline industry post-booking processes.
  • You have knowledge about airline systems, GDS systems, and data exchange formats.
  • You are a customer-centric individual, passionate about delivering great digital products and services.
  • You are comfortable with ambiguity, highly autonomous, self-responsible, and self-organized.
  • You are fluent in English and have some knowledge of German.

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