Senior Operations Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

About Us

We're a global technology and services leader that powers the brands of the future. Our goal is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. We've received numerous awards, including 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture.'

Job Overview

In this role as a Senior Operations Specialist in Lisbon, Portugal, you will be responsible for ensuring performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Responsibilities:

  • Verify if transport operators are treating all passengers by their rights.
  • Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
  • Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations.

Requirements:

To succeed in this role, you will need to have a high level of Spanish (C2) and fluent English (B2). Additionally, excellent communication skills are essential. Previous experience in Customer Service or as a tourism/travel representative is a plus. We're looking for a proactive, self-motivated, and great team player.

What We Offer:

  • A full-time position with indefinite contracts (negotiable depending on your experience and or client's needs).
  • A competitive salary (£35,000 per year) and performance bonus.
  • A central location in Lisbon, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

Eligibility

Please note that eligibility to work in Portugal requires being legally authorized to do so. At Buscojobs Portugal, we strive to provide equal employment opportunities for all candidates and maintain a work environment free from discrimination and harassment.



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