Service Data Analyst
4 semanas atrás
The Service Data Analyst plays a crucial role in the IT service delivery lifecycle, focusing on ongoing service improvement activities. This involves analyzing and developing existing processes, analytics procedures, and methods to promote effective business intelligence and systems operations.
Key Responsibilities:
- Developing large data models to provide stakeholders with valuable business intelligence.
- Creating RPA solutions to increase the efficiency of established workflows.
- Analyzing the service delivery process and gathering KPIs to report process performance information.
- Ensuring standardization and efficiency in workflows and developing and documenting Service Data Analytics' own procedures and tools.
- Providing support and guidance to technical teams as they implement service management policies.
Requirements:
- Degree in a related field - IEFP Level VI.
- Excellent communication and interpersonal skills.
- English proficiency, as it will be used on a daily basis to communicate with other teams and stakeholders.
- Knowledge of Microsoft Office applications and desirable skills in programming languages, RPA, and business analytics tools.
Euronext Values:
- Unity: Respect and value for people, diversity, and inclusion.
- Integrity: Transparency, honesty, and open communication.
- Agility: Adaptability, responsiveness, and embracing change.
- Energy: Positive drive to make a difference and challenge the status quo.
- Accountability: Delivering maximum value to customers and stakeholders.
About Euronext:
Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets. It operates regulated exchanges in several countries and is committed to accelerating innovation and sustainable growth.
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