Process Quality Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Title: Process Quality Lead

At Blu Selection, we are seeking a skilled Process Quality Lead to join our Quality team. As a Process Quality Lead, you will be responsible for monitoring and analyzing trends to identify areas for process improvement. Your key responsibilities will include:

  • Monitoring and reviewing the quality of service provided to clients
  • Analyzing and setting up data at both the account and campaign level
  • Reviewing decision accuracy to ensure consistency and alignment with internal standards and policies
  • Demonstrating innovation and intuition in identifying areas requiring operational adaptation or improvement
  • Couching team members based on audit findings, performance, and compliances
  • Providing weekly/monthly quality dashboards and statistics to TL, TM, and other stakeholders


Requirements:

• You hold an EU passport or have a residence permit for Portugal
• You speak Dutch on a native level and English fluently (C1 minimum) with excellent communication skills
• You have a minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis
• You have a minimum of 3 years of work experience
• You have strong analytical skills, are focused, and organized with attention to details
• You have an understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
• You have worked in an international technical support environment, have search skills, and the ability to approach problems logically

What We Offer:

• Salary range in line with the market depending on experience
• Long-term position, 24/7 rotative shifts
• Pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• Relocation package: €2000 paid with 1st month of salary (out of Portugal and located on the islands) €1000 paid with 1st month of salary (when relocating to Lisbon but already being based in Portugal)

About Lisbon:

Lisbon is a colorful city with a rich cultural history, offering a warm climate and a sunny beach life next to the Atlantic. The city has a large English-speaking local community and international environment, making it an ideal place to live and work.

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