German Speaking Customer Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Summary

We are seeking a highly motivated and customer-focused German Speaking Customer Support Specialist to join our team in Lisbon. As a key member of our support team, you will provide exceptional customer service to German-speaking clients via phone, email, and chat.

Key Responsibilities:

  • Address and resolve customer inquiries regarding products and services
  • Ensure customer satisfaction by delivering accurate information and solutions
  • Collaborate with team members to continuously improve processes and service quality
  • Accurately document customer interactions and update internal systems

Requirements:

  • Native proficiency in German
  • B2 level English (both written and spoken)
  • Strong communication and problem-solving skills
  • A customer-centric mindset with the ability to remain calm under pressure
  • Willingness to work rotational shifts

Compensation and Benefits:

  • Competitive salary with the potential to increase through bonuses
  • Bonuses available for achieving key performance targets

Relocation Support:

  • For candidates moving from outside Continental Portugal: Full bureaucratic support in obtaining necessary documents (NIF and NISS)
  • Assistance in finding accommodation tailored to your needs
  • A relocation bonus of 2500€ gross, paid with the first payroll cycle

Why Choose Us?

  • A welcoming and supportive team environment
  • Full training provided for candidates with or without experience
  • Career growth opportunities within the company
  • The chance to make a real impact by delivering high-quality customer service to valued clients


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