Financial Services Professional

2 semanas atrás


Porto, Porto, Portugal Fedex Group Tempo inteiro
Job Overview

We are seeking an experienced Financial Services Professional to join our team in a critical role within the Resolution Hub Team. This position involves executing complex transactions for customers, providing guidance to service providers, and developing mitigation plans to resolve issues.

About Us

FedEx is a leading global logistics company with a strong commitment to delivering exceptional customer experience. Our diverse workforce of over 530,000 team members connects more than 220 countries and territories worldwide.

Key Responsibilities
  • Execute complex transactions for NFC customers not supported by service providers;
  • Provide guidance to service providers on issue resolution to facilitate transaction execution;
  • Develop and communicate mitigation plans for identified issues;
  • Escalate issues requiring immediate end-to-end resolution and provide feedback to customers and internal stakeholders;
  • Support sales teams in escalations where business is at risk;
  • Provide input on policy modifications and enhancements;
  • Support specific areas raised by SHS/BPO on regional/local specifics.
Requirements
  • Background in finance is advantageous;
  • Mandatory experience with Excel;
  • Able to read, write, and communicate in English in a business environment setting;
  • Other desired languages are German, French, Italian, Spanish (B2 Level);
  • Able to pay close attention to detail;
  • High degree of customer orientation;
  • Good problem-solving and analytical skills;
  • Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement;
  • Experience working with third-party auditors/customer portals (Plus);
  • Experience in an international environment or similar (Plus).
What We Offer
  • Attractive compensation package ($65,000 - $85,000 per annum, depending on location and experience);
  • Health Insurance for you and your family members (Optional);
  • Life Insurance (*applicable for FedEx positions with a permanent contract);
  • Pension Fund (*applicable for FedEx positions with a permanent contract);
  • Hybrid Working Model (2 days working from home and 3 days working at the office);
  • Training to get you started and on-the-job learning opportunities;
  • Extensive learning resources to further develop your skills and knowledge;
  • Tuition Assistance Program (*applicable for FedEx positions with a permanent contract);
  • Employee Assistance Program for you and your family in difficult life situations;
  • Employee reduced-rate shipping;
  • Great career opportunities;
  • Schedule - daily shift Monday to Friday.


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