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We are looking for a talented Cross-Functional Team Member to join our team as a Customer Service Representative. In this role, you will be responsible for providing first-level technical support to clients using Shopify via phone, email, or chat.
You will work closely with our teams to identify and resolve critical issues that negatively impact the customer experience. You will also be responsible for escalating complex issues to higher-level teams when necessary and following up until resolution.
The ideal candidate will have strong problem-solving and analytical skills, as well as good communication skills, both verbal and written. You will also be able to work independently and efficiently as part of a 24/7 support operation.
This is an excellent opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.
