Market Insights Analyst

2 semanas atrás


Leça do Bailio, Porto, Portugal FedEx Tempo inteiro
About the Role

We are seeking a skilled Market Insights Analyst to join our team at FedEx. As a key member of our research team, you will play a critical role in helping us understand customer behavior and preferences across European markets.

Key Responsibilities:

  • Develop and execute comprehensive market research studies to gather insights on customer needs and preferences
  • Analyze data from various sources, including surveys and feedback platforms, to identify trends and patterns
  • Collaborate with cross-functional teams to design and implement targeted research initiatives that drive business outcomes
  • Present findings and recommendations to senior leadership and stakeholders, using data-driven insights to inform strategic decisions
  • Stay up-to-date with industry developments and consumer trends, applying this knowledge to continually improve our customer research programs
Requirements

To be successful in this role, you will need:

  • A Master's degree in Marketing, Business, Statistics, Sociology, or Psychology
  • At least 3 years of experience in market research and analysis, with a proven track record of delivering actionable insights
  • Expertise in using Voice of the Customer platforms, such as Qualtrics, to create, manage, and analyze dashboards
  • Excellent analytical and communication skills, with the ability to interpret complex data and present findings in a clear and concise manner
  • Experience working with diverse teams and stakeholders, with a strong understanding of cross-cultural and regional awareness


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