Technical Support Expert Role

Há 6 dias


Lisboa, Lisboa, Portugal UNIT4 NV Tempo inteiro

At Unit4, we're on a mission to transform the ERP software landscape for mid-market people-centric organizations. As a dynamic and fast-growing cloud company, we're committed to delivering innovative solutions that empower our customers.

Job Responsibilities

The IT Service Desk Engineer is responsible for providing expert technical assistance to end-users on operational queries, requests, and problems related to ICT services. This critical role requires a strong understanding of Microsoft technologies and excellent communication skills.

As part of our IT team, you'll work closely with various departments to deliver high-quality service and support to our end-users. If you're passionate about technology and delivering exceptional results, we invite you to join our community

  • Offer technical support to end-users through various channels, including phone, chat, portal, and email, on a range of IT-related topics.
  • Analyze and troubleshoot complex technical issues to find effective resolutions.
  • Collaborate with internal teams to resolve incidents and problems, minimizing downtime and ensuring user satisfaction.


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