German Language Technical Support Expert

Há 5 dias


Setúbal, Setúbal, Portugal Astrea Recruitment Tempo inteiro

About the Company

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Astrea Recruitment is committed to helping people grow into their best selves. Our success comes from a network of happy candidates and clients who work together to achieve excellence.

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The Job Description

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We are looking for a talented individual to fill the role of Basic Technical Support Specialist with German & English. As a member of our client's team, you will be responsible for providing expert assistance to customers, delivering top-notch support, processing orders and returns, and recommending products based on customers' needs.

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Key Responsibilities

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Your key responsibilities will include:

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  • Providing expert assistance to customers via phone and email">
  • Delivering top-notch support to meet customer expectations">
  • Processing orders and returns efficiently">
  • Recommending products based on customers' needs">
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Requirements and Qualifications

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To succeed in this role, you must possess:

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  • Fluent German & English (C1 level)">
  • Strong communication skills to assist customers">
  • Technical problem-solving skills to diagnose and resolve product-related issues">
  • A customer-focused mindset to provide excellent service">
  • Adaptability to stay informed about new product releases and industry trends">
  • Multitasking skills to handle multiple inquiries under pressure while maintaining high-quality service">
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Benefits and Incentives

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In addition to a competitive salary and benefits package, you will receive:

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  • One-time signing bonus for external candidates">
  • Loyalty bonuses every 3 months">
  • Relocation support">
  • Fully paid training from day one">
  • Medical & dental insurance after six months">
  • Visa & documentation assistance for non-Portuguese citizens">


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