Telecom Sector Job Opening
2 semanas atrás
We are seeking an experienced Cyber Service Delivery Manager to oversee the management and delivery of IT and telecommunications services. This role involves ensuring high-quality service delivery, managing SLAs, coordinating technical teams, and driving continuous improvement initiatives. The ideal candidate should have strong expertise in telecom technologies (4G/5G, VoIP, SD-WAN, cloud services, etc.), IT service management (ITIL), and performance monitoring, along with excellent problem-solving and leadership skills.
Responsibilities:
- Define, negotiate, and monitor SLAs to ensure service quality and customer satisfaction.
- Align IT and telecom services with business objectives and strategic goals.
- Oversee incident, problem, and change management processes following ITIL best practices.
- Manage and optimize network infrastructure (mobile, fixed, cloud, VoIP, SD-WAN).
- Ensure adherence to security standards (ISO and best practices for data protection.
- Utilize monitoring tools to track SLAs, KPIs, and service performance.
- Lead and mentor technical and support teams, fostering a culture of excellence.
- Act as a bridge between technical teams, vendors, and clients, ensuring smooth communication.
- Manage contracts and relationships with telecom providers, cloud vendors, and IT partners.
- Identify root causes of service issues and implement effective, long-term solutions.
- Drive process optimization using PDCA methodology for continuous improvement.
- Stay updated on emerging telecom and IT trends to enhance service offerings.
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