Operations Manager

4 semanas atrás


Aveiro, Aveiro, Portugal Minacs Tempo inteiro

About the Role

As an Operations Manager at Concentrix, you will play a critical role in ensuring the delivery of exceptional client experiences. Your primary responsibility will be to oversee a team of team leaders, driving performance excellence across all operations and meeting client expectations related to quality, efficiency, and customer journey improvement.

Key Responsibilities

  • Supervise a group of team leaders and be primarily responsible for delivering to SLAs and schedules for tasks performed.
  • Support and analyze project budget and resource allocation.
  • Handle day-to-day operations with a focus on analytics, coaching, recognition, and performance management.
  • Interact regularly with clients to share updates, lead operational and project/program level reviews.
  • Be responsible for client and employee satisfaction and reduce attrition by working closely with HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results.
  • Manage weekly reporting for all projects and tasks according to each specification and follow up with specific stakeholders where applicable.
  • Advocate on behalf of clients and represent clients' needs as appropriate to senior management.

What We Offer

At Concentrix, we offer a range of benefits that support your unique lifestyle, including full-time contracts, competitive salary and performance bonus, career development programs, and language classes. If you're looking for a challenging and rewarding role that aligns with your skills and experience, we encourage you to apply today.
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