Product Support Automation Expert

Há 4 dias


Aveiro, Aveiro, Portugal Https:Www.Energyjobline.ComSitemap Tempo inteiro

Job Opportunity:

Sidel is seeking a Product Support Automation Expert to join the Regional Product Support Back Office Team in Portugal.

About the Role:

This position focuses on providing technical support and automation expertise for CCF and AQFlex products throughout the ECA region.

Main Responsibilities:

  • Secure the operational follow-up and technical support of CCF and AQFlex products.
  • Support colleagues in contact with customers via email, tickets, telephone, and onsite missions.
  • Prepare and distribute documentation concerning automation issues, and communicate with central product support.
  • Execute automation RCA and support recovery and corrective actions.

Requirements:

  • Master or Bachelor Degree, or equivalent.
  • English spoken and written, with a good level of Italian/French as an advantage.
  • At least 3 years of technical assistance, field experience, or engineering in packaging equipment (automation side).
  • Electrical fundamentals, knowledge of PLC platforms, HMI, and Motion platforms.
  • Application of Root Cause Analysis methodology for issue resolution.

What We Offer:

A great opportunity to work close to Sidel's products and customers, with a focus on issue resolution and technical support.



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