Infrastructure Services Expert

Há 6 dias


Lisboa, Lisboa, Portugal Decskill Tempo inteiro
Job Responsibilities
As a Support Engineer at Decskill, you will be responsible for providing top-notch technical support to our clients, resolving complex issues, and collaborating closely with cross-functional teams.
You will utilize your expertise in helpdesk/application support, incident management, and problem-solving to deliver exceptional results.
Additionally, you will contribute to the development of our team members, promoting a culture of excellence and knowledge-sharing.

Requirements
To succeed in this role, you must have a solid background in IT, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Specific requirements include:
  • English and German language proficiency (spoken & written)
  • Experience in Helpdesk/Application Support
  • Incident management tools (e.g. Servicenow)
  • Root-Cause analysis, log-file handling, problem solving
  • Data security & IAM/Access management knowledge
  • Active Directory experience in user management/access management
  • Problem solving & research skills
  • Data handling & analysis (e.g. batchfile uploads, cross check data)
  • SQL queries knowledge
  • Microsoft Excel & Office (strong Excel skills)
  • Communication skills with client & other teams
  • ITIL certification / knowledge


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