Infrastructure Services Expert
Há 6 dias
As a Support Engineer at Decskill, you will be responsible for providing top-notch technical support to our clients, resolving complex issues, and collaborating closely with cross-functional teams.
You will utilize your expertise in helpdesk/application support, incident management, and problem-solving to deliver exceptional results.
Additionally, you will contribute to the development of our team members, promoting a culture of excellence and knowledge-sharing.
Requirements
To succeed in this role, you must have a solid background in IT, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Specific requirements include:
- English and German language proficiency (spoken & written)
- Experience in Helpdesk/Application Support
- Incident management tools (e.g. Servicenow)
- Root-Cause analysis, log-file handling, problem solving
- Data security & IAM/Access management knowledge
- Active Directory experience in user management/access management
- Problem solving & research skills
- Data handling & analysis (e.g. batchfile uploads, cross check data)
- SQL queries knowledge
- Microsoft Excel & Office (strong Excel skills)
- Communication skills with client & other teams
- ITIL certification / knowledge
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