AI and Machine Learning Engineer

Há 3 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
Role Overview

Zendesk, Inc. is revolutionizing the customer experience by providing innovative products that help businesses deliver exceptional service to their customers.

Job Description

We're seeking an experienced AI and Machine Learning Engineer to join our team in Lisbon, Portugal, or Krakow, Poland. As a key member of our engineering team, you'll be responsible for designing and developing cutting-edge AI-powered solutions that enable our customers to achieve their goals.

Key Responsibilities
  • Deliver high-quality AI-powered capabilities to our customers at Zendesk scale
  • Collaborate with Product, Management, DS, and ML Engineers to define feature scope and implementation approach
  • Automate deployment pipelines for critical AI-powered services and products
  • Evaluate and improve workflow processes with the team
  • Mentor junior team members and pair with senior colleagues to drive knowledge sharing
Requirements
  • Experience provisioning and deploying cloud services with GCP, AWS, or Azure
  • Proficiency in server-side programming languages (Python, Java, Scala, Golang, Ruby) and testing frameworks
  • Familiarity with web programming languages (Typescript, React, NodeJS) and testing frameworks
  • Understanding of architecture and software design patterns for server-side and web domains
  • Experience building and deploying Machine Learning powered solutions
  • Fundamental understanding of Machine Learning development approaches
  • Collaborative mindset and desire for ongoing learning and development
Preferred Qualifications
  • Experience managing and deploying cloud services in AWS
  • 2+ years of work experience in DS/ML-powered software development
  • 4+ years developing web applications with React or Typescript
  • 4+ years developing server-side applications with NodeJS, Ruby, Python, or Scala
  • Experience with Machine Learning pipeline automation tools
Work Environment

We offer a collaborative work environment with opportunities for growth and professional development. Our teams are rapidly growing in Lisbon, Portugal, and Krakow, Poland.



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