Digital Customer Experience Expert

Há 4 dias


Lisboa, Lisboa, Portugal speakit Tempo inteiro

About speakit

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We're committed to delivering exceptional customer experiences through personalized support and innovative solutions.

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Role overview

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The Digital Customer Experience Expert will be responsible for:

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  • Providing expert support to clients via multiple channels.
  • Answering complex questions about product features and functionalities.
  • Resolving technical issues and collaborating with internal teams to enhance overall customer satisfaction.
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Key qualifications

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  • Advanced proficiency in Spanish (oral and written) and English (C1).
  • Proven analytical and problem-solving skills to address client concerns effectively.
  • Familiarity with digital platforms, mobile apps, and online services.
  • Able to communicate complex information clearly and concisely.
  • Previous experience in customer-facing roles or technical support is highly valued.
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Benefits and perks

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  • Competitive salary and performance-based bonuses.
  • Meal allowance and transport reimbursement.
  • Rotating shifts.
  • Full paid training on the company and project.
  • Free private health insurance after 6 months.
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