Technical Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Lisbon, Portugal. As a Technical Support Specialist, you will be responsible for providing exceptional support to customers by responding to inbound requests and documenting relevant case information.

As a key member of our customer experience team, you will assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels. You will adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/eCommerce reviews) channels.

To succeed in this role, you must be a native Danish speaker with a good level of English. You should be motivated and committed to your work, with excellent communication and problem-solving skills.

Responsibilities:

  • Provide support to customers by responding to inbound requests and documenting relevant case information
  • Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels
  • Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/eCommerce reviews) channels
  • E nsure excellent customer satisfaction by responding in an appropriate and friendly manner
About Us

Our company is an international Customer Experience Specialist with a global presence and over 50,000 employees. We have been helping some of the world's most progressive brands deliver exceptional customer experiences since 2000.

In our international hub in Lisbon, we take care of customer service experiences on behalf of our clients.



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