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IT Network Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Damovo Tempo inteiro

About Damovo

At Damovo, we're dedicated to providing cutting-edge network and UC solutions. As a Network Operations Engineer, you'll play a crucial role in ensuring the stability and efficiency of our customers' networks.

About the Role

We're seeking an experienced professional with a strong focus on Cisco technologies. Your primary responsibility will be to monitor, troubleshoot, and resolve incidents related to our customers' network and UC infrastructures.

Your Key Responsibilities

  • Remote Managed Service Support Level 1-3, providing initial incident response (level 1, 2 & 3), employing corrective actions, escalating issues where needed, and generating event reports.
  • Supporting the field service organization during implementation within the framework of remote project support.
  • Close coordination with the service coordinators to ensure alerts are properly registered in the ticketing system, responses are timely, and remediation statuses are communicated.
  • Providing operational services for the systems operated by Damovo for its own use.
  • Creation and maintenance of the technical documentation database related to the network and UC systems.
  • Use of network monitoring solutions.

The Product Focus

Our product focus is on the UC/ICT portfolio of the manufacturer Cisco and the 3rd party applications used in the operating environment.

Experience and Skills We Value

  • Completed vocational training, e.g., as a communications electronics technician or IT systems electronics technician, or a comparable qualification/professional experience.
  • Basic knowledge of current network technologies with a focus on UC technologies.
  • Experience in working with Microsoft and Linux operating systems.
  • Good communication skills and fluency in spoken and written English with good German skills (min. B1 level).
  • Motivated to gain hands-on experience using novel technologies to manage complex systems.

What We Offer

  • A dynamic and open working environment with a strong team spirit.
  • Exciting challenges in cutting-edge network and UC technologies.
  • Opportunities for professional growth and training in Cisco and other ICT solutions.
  • Flexible working arrangements and a company culture that values innovation and collaboration.