French-Speaking Customer Service Representative

2 semanas atrás

Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro
Customer Service Representative for French-Speaking Markets

We are seeking a highly skilled and fluent French-speaking Customer Service Representative to join our team in Lisbon. As a key member of our customer service team, you will be responsible for providing exceptional support to our valued customers in their native language.

About Our Client

Our client is a leading French group in Customer Experience Management and shared services for international markets. With a diverse team of 9,000 employees from 82 nationalities, we provide services in 35 languages for 64 markets. Recognized eight times by the Great Place to Work Institute and awarded four times by Exame Magazine, our client is celebrated as one of the best companies to work for in Portugal and the best in its sector.

Responsibilities
  • Maintain expert knowledge of our filters and tools.
  • Understand gaming community and safety policy guidelines.
  • Stay updated on your language market's pop culture, current affairs, and online trends.
  • Support local office/language market moderators.
  • Work in moderation queues and uphold market team confidence in language moderation.
  • Provide market teams with pop culture and current affairs resources.
  • Conduct workshops for local agents.
  • Maintain guidelines for pop culture and current affairs for agent reference.
  • Support broader Trust & Safety projects.
Your Profile

We are looking for a candidate with:

  • Native-level French and very good command of English.
  • Willingness to work abroad (on-site in Lisbon).
  • Excellent communication and interpersonal skills.
  • Able to handle confidential and sensitive information.
  • Customer service experience (preferred).
Our Offer

We offer a competitive fixed salary with rotating shifts from Monday to Sunday, accommodation in a client-owned apartment, free annual flight to the home country, private health insurance, free Portuguese language courses, water sports, soft trekking, and more. Join our multicultural environment and collaborate with leaders in various industries. Enjoy intensive training and familiarization phase, and ample opportunities for growth within the organization.

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