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Global Travel Services Coordinator

1 semana atrás

Braga, Braga, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

About the Role


We are seeking a highly skilled Senior Business Travel Consultant to join our team in Portugal. In this role, you will be responsible for providing top-notch support to customers through various channels, including chat, calls, and emails.


Key Responsibilities:



  • Provide quality support to customers, assessing their needs, urgency, and preferences quickly and effectively.
  • Keep up-to-date with relevant information on service providers, destinations, and systems.
  • Handle bookings for accommodations, transportation, and travel services accurately.
  • Assist customers with service options on the platform or app.
  • Respond in a timely manner, adhering to service level agreements (SLAs).
  • Ensure compliance with company and customer policies, maintaining global standards.
  • Provide feedback to stakeholders on progress towards goals and key processes.
  • Participate in team discussions regarding products, service providers, and industry trends.
  • Maintain regular attendance, complete required training, and meet performance expectations.