Customer Service Representative

Há 6 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Company Overview
GrabJobs is a dynamic company seeking a skilled Customer Service Representative to join our team in Lisbon. Our ideal candidate will be fluent in German and have excellent communication skills.

Salary and Benefits
We offer a competitive salary of 18,460€ per year, along with meal and transport allowances, health insurance after six months, and a rotational schedule that allows for a great work-life balance.

Job Description
As a Customer Service Representative, you will assist with customer inquiries, provide support through various channels, and handle customer escalations. You will also document customer cases and ensure accurate information is provided for follow-ups.

Required Skills and Qualifications
To succeed in this role, you will need to be proficient in German (native or fluent), have experience in customer service or technical troubleshooting, and possess a passion for helping others.

What You'll Do
- Assist with customer inquiries (pre-sales, general questions, and technical issues)
- Provide support through various channels: phone, email, chat, and social media
- Handle customer escalations and work to resolve or escalate issues to the right team
- Document customer cases and ensure accurate information is provided for follow-ups

Benefits and Perks
We value our employees' well-being and offer a range of benefits, including meal and transport allowances, health insurance, and a rotational schedule that promotes a healthy work-life balance.

Grow with Us
If you're passionate about delivering exceptional customer experiences and are fluent in German, we'd love to hear from you. Apply now and take the first step towards an exciting career opportunity

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