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About Teleperformance Portugal
We are one of the 25 best companies to work for in Europe, recognized by Great Place to Work Institute.
With over 12,000 employees from 111 nationalities, we provide services in 35 languages. Our client, InterContinental Hotels Group (IHG), aims to create Great Hotels Guests Love.
Your Role
You will be providing an industry-leading voice reservation experience by handling contacts via phone and other mediums.
Match products with guest needs, resulting in revenue generation, brand preference, and customer loyalty.
Provide a seamless customer experience through effective use of information and tools.
Answer questions regarding prices, hotel details, reservation or payment conditions.
Assist guests with all questions relating to 'pre', 'in' or 'post travel' concerns.
Seek opportunities to improve individual and team performance.
Help team and colleagues stay motivated and deliver goals.
