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Sales Process Associate
2 semanas atrás
Job Description
We are Genpact, a global leader in professional services and solutions. Our 125,000+ professionals across 30+ countries deliver outcomes that shape the future. We serve leading enterprises, including Fortune Global 500 companies, with our expertise in data, technology, and AI.
We are inviting applications for the role of Sales Program Specialist – Process Associate – German – Hybrid Lisbon. Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a member of this team, you will support innovative scalable sales programs across diverse customers, focusing on driving revenue growth and product adoption.
Responsibilities:- Become knowledgeable about leading social media products and community standards.
- Develop strong interpersonal and communication skills to provide exceptional customer support.
- Collaborate with advertisers to collect requirements, provide guidance on best practices, and apply technology and product knowledge to address their needs.
- Act as a point of contact for consultative support on agencies and advertiser accounts.
- Drive advertiser communications and technical issue resolution to achieve high customer satisfaction.
- Educate advertisers on product usage, troubleshoot, and resolve complex cases.
- Experience or certification in digital marketing, eCommerce, B2B/B2C sales, or a related field.
- Ability to navigate CRM systems and provide exceptional customer support.
- Strong understanding of social media and its applications.
- Preferably have experience working with social media monitoring and IT knowledge.
