Technical Service Officer

Há 4 dias


Lisboa, Lisboa, Portugal Multipessoal Tempo inteiro

About Us

Multipessoal is a renowned international heating company that values excellence in service and innovation. As a member of our team, you will collaborate with talented professionals and gain valuable experience in customer-facing roles.

Job Overview

This is an exciting opportunity to become a Technical Service Officer at Multipessoal. We are looking for a highly skilled professional who can provide top-tier support to clients, handle complex technical issues, and foster strong relationships with internal teams.

Key Responsibilities

  • Provide comprehensive technical support to clients via phone, email, or chat;
  • Investigate and resolve technical issues efficiently, escalating when necessary;
  • Collaborate with cross-functional teams to improve processes and enhance customer satisfaction;
  • Develop and maintain documentation for products and services;
  • Contribute to the development of training programs for installation, maintenance, and product usage;
  • Assist sales teams with pre-sales inquiries, order tracking, and technical clarification;

Essential Requirements

  • Bachelor's degree in a relevant field (Engineering, Business, or Technical Support);
  • At least one year of experience in technical support and two years in customer service;
  • Proficiency in English;
  • Strong understanding of ERP systems, specifically Microsoft NAV;
  • Excellent problem-solving, communication, and interpersonal skills;

What We Offer

  • A direct contract with the client;
  • Salary commensurate with experience;
  • Comprehensive health insurance plan;
  • The chance to join a leading multinational company;
  • An opportunity to grow professionally within a dynamic and inclusive work environment;


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