Technical Service Officer
Há 4 dias
About Us
Multipessoal is a renowned international heating company that values excellence in service and innovation. As a member of our team, you will collaborate with talented professionals and gain valuable experience in customer-facing roles.
Job Overview
This is an exciting opportunity to become a Technical Service Officer at Multipessoal. We are looking for a highly skilled professional who can provide top-tier support to clients, handle complex technical issues, and foster strong relationships with internal teams.
Key Responsibilities
- Provide comprehensive technical support to clients via phone, email, or chat;
- Investigate and resolve technical issues efficiently, escalating when necessary;
- Collaborate with cross-functional teams to improve processes and enhance customer satisfaction;
- Develop and maintain documentation for products and services;
- Contribute to the development of training programs for installation, maintenance, and product usage;
- Assist sales teams with pre-sales inquiries, order tracking, and technical clarification;
Essential Requirements
- Bachelor's degree in a relevant field (Engineering, Business, or Technical Support);
- At least one year of experience in technical support and two years in customer service;
- Proficiency in English;
- Strong understanding of ERP systems, specifically Microsoft NAV;
- Excellent problem-solving, communication, and interpersonal skills;
What We Offer
- A direct contract with the client;
- Salary commensurate with experience;
- Comprehensive health insurance plan;
- The chance to join a leading multinational company;
- An opportunity to grow professionally within a dynamic and inclusive work environment;
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