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Software Support Engineer
2 semanas atrás
Critical Manufacturing aims to empower high-performance operations to achieve Industry 4.0. With a strong focus on innovation, we provide comprehensive and modular MES software solutions for various industries. Our global presence and headquarters in Porto, Portugal, enable us to develop and implement cutting-edge technology.
Job Details
As a Support Engineer, you will be part of our team dedicated to delivering exceptional customer support. Your responsibilities will include:
Key Responsibilities:
- Addressing customer queries and resolving issues
- Improving support processes and tools
- Collaborating with internal teams to resolve complex issues
- Logging and tracking issues, ensuring customer awareness
Requirements
- At least 2 years of experience in application support
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Attention to detail and thoroughness in work
- Teamwork and initiative to drive continuous improvement
- Self-motivation and creativity in all aspects of work
- Proficiency in English (spoken and written)
