ServiceNow Technical Operations Manager
Há 3 dias
About The Role
We have an incredible opportunity for a skilled professional to join our SDO functional team as a ServiceNow Technical Platform Owner. This role involves architecting, building, and maintaining ServiceNow solutions that power enterprise operations. As the go-to expert for complex development projects and critical support needs, you will ensure our platform runs at peak performance.
Key Responsibilities:
- Custom Development and Integration: design and develop custom ServiceNow applications and integrations
- Configuration and Workflow Optimization: configure OOTB functionalities and optimize workflows for efficiency
- Technical Support: provide L2/L3 technical support and resolve complex platform issues
- Reporting and Analytics: create and maintain reports, dashboards, and analytics solutions
- Platform Automation and Improvement: implement automated solutions for recurring issues and drive continuous improvements
Requirements:
- Education: Bachelor's in Computer Science, Software Engineering, IT, or related field
- ServiceNow Expertise: 3+ years of hands-on experience with ServiceNow development, including OOTB configuration and customization
- Technical Skills: proficiency in JavaScript, HTML, CSS, and REST/SOAP API integrations
- Workflow and Automation: expertise in workflow design, process automation, and incident management
- Reporting and Analytics: experience in creating reports, dashboards, and leveraging performance analytics tools
- Problem-Solving: strong analytical abilities and proven track record of technical issue resolution in enterprise environments
- Soft Skills: excellent communication, customer service orientation, and full professional proficiency in English
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