ServiceNow Technical Operations Manager

Há 3 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About The Role

We have an incredible opportunity for a skilled professional to join our SDO functional team as a ServiceNow Technical Platform Owner. This role involves architecting, building, and maintaining ServiceNow solutions that power enterprise operations. As the go-to expert for complex development projects and critical support needs, you will ensure our platform runs at peak performance.

Key Responsibilities:

  • Custom Development and Integration: design and develop custom ServiceNow applications and integrations
  • Configuration and Workflow Optimization: configure OOTB functionalities and optimize workflows for efficiency
  • Technical Support: provide L2/L3 technical support and resolve complex platform issues
  • Reporting and Analytics: create and maintain reports, dashboards, and analytics solutions
  • Platform Automation and Improvement: implement automated solutions for recurring issues and drive continuous improvements

Requirements:

  • Education: Bachelor's in Computer Science, Software Engineering, IT, or related field
  • ServiceNow Expertise: 3+ years of hands-on experience with ServiceNow development, including OOTB configuration and customization
  • Technical Skills: proficiency in JavaScript, HTML, CSS, and REST/SOAP API integrations
  • Workflow and Automation: expertise in workflow design, process automation, and incident management
  • Reporting and Analytics: experience in creating reports, dashboards, and leveraging performance analytics tools
  • Problem-Solving: strong analytical abilities and proven track record of technical issue resolution in enterprise environments
  • Soft Skills: excellent communication, customer service orientation, and full professional proficiency in English


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