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We are seeking a German Language Support Specialist to join our team at Eugenia Talent.
About the JobThe successful candidate will have experience in customer support and be fluent in both German and English. They will be responsible for assisting customers with technical issues and providing exceptional customer service.
As a member of our team, you will receive comprehensive training to ensure you stay up-to-date with all developments in the technical area of work.
Key Responsibilities:
- Help customers resolve technical problems associated with the products or services;
- Assist clients via telephone, email, and other channels in a genuine manner;
- Identify, study, and propose solutions for technical issues;
- Provide excellent customer service, ensuring client satisfaction after interactions;
- Gather all relevant information into the system and maintain a high level of service;
- Stay updated with all developments in the technical area of work to remain informed;
Requirements:
- Excellent communication skills in German and fluency in English;
- Experience in customer support and working with a CRM is a plus;
- Genuine caregiver. Able to multitask, proactive, and good with time management;
- Strong in phone calls, email writing, and social media;
