Product Visionary
Há 4 dias
About Us
Zendesk is a customer experience software company that simplifies the complexity of business. Our mission is to make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
Job Description
We are currently looking for a Senior Product Manager who will lead a new Knowledge Graph team dedicated to ingesting and modeling content that will serve many of our flagship experiences. This team will be crucial to our Knowledge product which empowers organizations to create, manage, and share knowledge seamlessly, helping customers find answers quickly and efficiently.
Key Responsibilities
Create and own a knowledge graph roadmap: Own the vision and roadmap for Zendesk's knowledge graph initiatives, including the development of features that enhance content ingestion workflows and improve the flow and retrieval of structured and unstructured data.
What You Bring To The Role
Experience in Product Management: Minimum of 5 years of experience in product management, particularly in SaaS environments, with a strong focus on data-driven products. Knowledge Graph Expertise: Proven experience in knowledge graph development, semantic modeling, and content ingestion processes. Technical Proficiency: Familiarity with data science concepts, NLP, OCR technologies, and document cleaning techniques. Strong Product Instincts and Analytical Mindset: You know how to measure success and regularly monitor progress. Excellent Communication Skills: Outstanding verbal and written communication skills, with the ability to explain complex technical concepts to diverse audiences. Collaborative Approach: A team player who thrives in a collaborative environment and can influence and motivate cross-functional teams. Adaptability and Problem-Solving: Comfort with ambiguity and a proactive approach to solving complex problems.
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