Quality Assurance Specialist Lisbon Portugal
3 semanas atrás
We are looking for a skilled Quality Assurance Specialist to join our team in Lisbon, Portugal. This role will involve ensuring exceptional service quality through detailed analysis and proactive solutions, driving continuous improvement in customer experience.
Key Responsibilities:- Conduct reviews of calls, chats, and emails to ensure compliance with quality standards and company guidelines.
- Create and maintain reports and dashboards to monitor KPIs, productivity, and team effectiveness.
- Perform root cause analysis to identify inefficiencies and implement solutions.
- Provide detailed feedback to management and support employee performance improvement plans.
- Collaborate with the Training Team to document and refine policies and procedures.
Our ideal candidate has previous experience as a Quality Analyst (junior or senior) and strong understanding of root cause analysis and KPI tracking.
Requirements:- Proficiency in German (C1-C2) and English (B2) (both written and spoken).
- Advanced skills in Excel and reporting tools.
- Detail-oriented, proactive, and focused on continuous improvement.
The total estimated monthly income is approximately 2156.85 EUR, excluding performance bonus. The package includes health insurance, life insurance, and family plans for spouse and children. Relocation support is also available for candidates moving to Continental Portugal.
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