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Customer Experience Specialist in Lisbon
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As a Customer Experience Specialist in Lisbon, you will play a vital role in ensuring that our clients receive top-notch support and service from our team. Your responsibilities will include:
- Delivering exceptional support via phone, chat, email, and social media
- Resolving account setup, verification, login issues, financial queries, and technical concerns
- Serving as a trusted advisor, particularly for clients in the sports sector
- Responding promptly to customer inquiries, feedback, and issues
- Fostering strong client relationships through clear and effective communication
You will work closely with our team to propose process enhancements that improve the overall customer experience and ensure service excellence while adhering to our company policies.
